Consumer Affairs Secretary Nidhi Khare on Tuesday asked FMCG, food and retail industries to strengthen their consumer grievance redressal system to ensure quality products and services, as she expressed concern over rising complaints. Addressing a conference organised by FICCI, she asserted the need to enhance testing infrastructure in the country and the use of Artificial Intelligence (AI) and robotics to boost the capacity to test samples of products on quality standards. K

As concerns mount over the absence of expiry and “best before” dates on packaged food products sold online, the Food Safety and Standards Authority of India (FSSAI) has said declarations displayed on e-commerce platforms are governed by rules of the Department of Consumer Affairs (DCA). In an email response to citizen engagement platform LocalCircles, which Business Standard has seen, the food regulator said declarations required on online platforms are governed by the Legal