The RBI’s Integrated Ombudsman Scheme received over 13.3 lakh consumer complaints in FY 2024-2025, a 13.5% increase from the previous year. These complaints were mainly related to digital banking, credit card, and cyber-fraud cases. As a result, the Supreme Court classified banking negligence and delayed refunds as a “deficiency of service.” Thousands of victims continue to face protracted delays and procedural hurdles, despite the availability of digital grievance portals. T

Overview RNITAI Solutions Limited has successfully implemented an AI-enabled digital platform for the Department of Legal Metrology, Government of Andhra Pradesh. The platform digitizes licensing, verification, and inspection processes, featuring real-time monitoring dashboards and Management Information Systems. This deployment showcases RNITAI's capability in delivering AI-powered solutions for government sector digitization, marking a significant milestone in their efforts

In an unusually tough stand on governance, Legal Metrology Minister Sanbor Shullai has given his department just 60 days to demonstrate real enforcement—after discovering that for over five decades, violations in weights and measures across Meghalaya have gone virtually unchecked. Chairing a state-level review meeting in Shillong, Shullai said he was “shocked and disappointed” to learn that, despite rampant irregularities in markets, fuel stations, weighbridges, and the trade

On 28-11-2025, the Ministry of Consumer Affairs, Food and Public Distribution notified the Legal Metrology (General) Sixth Amendment Rules, 2025 to amend the Legal Metrology (General) Rules, 2011. The provisions will come into effect on 1-4-2026. Key Provisions: The amendment has introduced a new Part in the Legal Metrology (General) Rules, 2011: Part XIII relates to the Evidential Breath Analyser. Evidential Breath Analysers are quantitative instruments which provide a measu

New Delhi: The Department of Personnel and Training (DoPT) has announced key central deputation postings for two senior officers, strengthening leadership in critical government departments. Prashant Dubey Selected for Central Deputation Prashant Dubey (IDAS: 2012), recommended for central deputation by the Department of Defence, has been selected for appointment as Deputy Secretary in the Department of Consumer Affairs. According to the DoPT order issued on Monday, Decemb

The Ministry of Consumer Affairs, Food and Public Distribution has formally issued the Legal Metrology (Packaged Commodities) Second Amendment Rules, 2025, vide Gazette Notification G.S.R. 881(E) dated December 2, 2025. Exercising powers under clauses (j) and (q) of sub‑section (2) of Section 52 of the Legal Metrology Act, 2009, the Central Government has amended the Legal Metrology (Packaged Commodities) Rules, 2011, to carve out a specific exemption for pan masala from the

Kurnool District Collector Dr A Siri has cautioned traders and commission agents involved in cotton procurement that any malpractice in weighing procedures will attract strict legal consequences. She stated that the district administration is committed to ensuring fair practices in cotton trading and will not tolerate any attempt to deceive farmers through manipulation of weighing machines. In a press release on Sunday, the Collector has stated that the Legal Metrology Depart

Commissioner Secretary, Food Civil Supplies & Consumer Affairs (FCS&CA), Saurabh Bhagat, today conducted a comprehensive inspection of the Legal Metrology Department’s laboratories and infrastructure at Transport Nagar, Narwal, Jammu. He reviewed laboratory functioning and ongoing reforms aimed at strengthening consumer protection mechanisms across the Union Territory. Saurabh Bhagat inspecting Legal Metrology labs in Jammu on Sunday. During the inspection, the Commissioner S

The government’s digital platform for consumers to air grievances on hit high momentum this year for not only local complaints, but also those filed by non-resident Indians (NRIs) living in the US, Britain and the UAE. As per data released by the Consumer Affairs Ministry on Sunday, the e-Jagriti portal processed 1,27,058 cases since January this year until November 13, and has more than 2,00,000 users registered on it, including NRIs. “e-Jagriti is a cornerstone of our commi

The Department of Consumer Affairs has proposed an amendment to make it mandatory for e-commerce platforms to provide searchable and sortable filters based on the ‘Country of Origin’ for packaged commodities sold online. The Draft Legal Metrology (Packaged Commodities) (Second) Amendment Rules, 2025, issued on Monday, aim to enhance consumer empowerment and transparency in online shopping. The proposed change will enable consumers to identify the origin of products easily and

An awareness programme under the theme “Legal Metrology & Consumer Protection: The Journey Towards Viksit Bharat 2047”, was held on November 7, at Indoor Stadium, St. Joseph’s College (SJC), Jakhama. The programme was organised by department of Commerce SJC in collaboration with department of Legal Metrology & Consumer Protection, Nagaland, with the aim at educating students on consumer rights, legal metrology, and importance of informed consumerism for a progressive India. A

The Legal Metrology (Packaged Commodities) Amendment Rules, 2025 quietly unplugged every medical-device package from the empire of tape-measures, type-heights and width-to-height ratios that have governed ordinary consumer packs for the past fourteen years. The one-page notification brings to an end a regulatory tug-of-war that manufacturers, importers and even field inspectors had faced ever since the Medical Devices Rules, 2017 came into force under the Drugs and Cosmetics

New Delhi, October 24, 2025: The Ministry of Consumer Affairs, Food and Public Distribution has issued a Gazette Notification (G.S.R. 779(E)) introducing significant amendments to the Legal Metrology (Government Approved Test Centre) Rules, 2013. The updated framework, called the Legal Metrology (Government Approved Test Centre) Amendment Rules, 2025, aims to streamline the verification and testing process for weights and measures across India, ensuring higher accuracy and un

Department of Consumer Affairs warned consumers against 'Dark Pattern Drip Pricing' on E-commerce platforms on Thursday via a post on social media platform 'X'. 'Drip pricing' refers to hidden costs that accumulate in the end to cause a spike in the check out amount. Authorities highlighted that customers can also check for the hidden price and the National Consumer Helpline offers a service to raise a complaint against platforms for these practices. The drip pricing inflates

"No person can be charged for an offence relating to weight or measure falling under Chapter XIII of IPC in view of the provisions of the Legal Metrology Act" – Allahabad High Court clarifying the legal interplay between the Indian Penal Code and the Legal Metrology Act, 2009. In an application filed under Section 482 of the Criminal Procedure Code seeking quashing of the charge sheet and summoning order in a fuel dispensing fraud case, the High Court partly allowed the appli

Leading consumer advocacy bodies have broadly welcomed the Telecom Regulatory Authority of India’s (TRAI) draft regulations on interconnection for broadcasting and cable services, while calling for risk-proportionate audits, enhanced transparency, and safeguards against potential misuse of broadcaster-initiated audits. TRAI had issued the Draft Telecommunication (Broadcasting and Cable) Services Interconnection (Addressable Systems) (Seventh Amendment) Regulations, 2025 on Se

The National Measurement Institute (NMI) celebrates 7 decades of international collaboration in legal metrology and release of its...

The Department of Consumer Affairs has issued a notice inviting public comments on a draft amendment to the Legal Metrology (Approval of...

New Delhi, September 24, 2025  – The Department of Consumer Affairs (DoCA), Ministry of Consumer Affairs, Food & Public Distribution,...

The Central Consumer Protection Authority (CCPA) has fined FirstCry Rs. 2 lakh for misleading consumers by adding Goods and Services...