On World Metrology Day 2026, observed under the theme “Metrology: Building Trust in Policy Making”, the Union Government highlighted the ongoing expansion of India’s legal metrology and measurement science ecosystem. Anchored by the Legal Metrology Act, 2009, the framework governs the accuracy, calibration, and verification of commercial measuring instruments, packaged commodities, and national measurement standards across the economy. The government outlined a broader transi

At a time when India is witnessing rapid economic expansion, reshaping consumption patterns and market dynamics, Minister of Consumer Affairs Pralhad Joshi on Wednesday said illicit trade, which he described as a shadow economy, is undermining consumer trust and economic integrity. At a time when India is witnessing rapid economic expansion, reshaping consumption patterns and market dynamics, Minister of Consumer Affairs Pralhad Joshi on Wednesday said illicit trade, which he

The RBI’s Integrated Ombudsman Scheme received over 13.3 lakh consumer complaints in FY 2024-2025, a 13.5% increase from the previous year. These complaints were mainly related to digital banking, credit card, and cyber-fraud cases. As a result, the Supreme Court classified banking negligence and delayed refunds as a “deficiency of service.” Thousands of victims continue to face protracted delays and procedural hurdles, despite the availability of digital grievance portals. T

Department of Consumer Affairs warned consumers against 'Dark Pattern Drip Pricing' on E-commerce platforms on Thursday via a post on social media platform 'X'. 'Drip pricing' refers to hidden costs that accumulate in the end to cause a spike in the check out amount. Authorities highlighted that customers can also check for the hidden price and the National Consumer Helpline offers a service to raise a complaint against platforms for these practices. The drip pricing inflates