The RBI’s Integrated Ombudsman Scheme received over 13.3 lakh consumer complaints in FY 2024-2025, a 13.5% increase from the previous year. These complaints were mainly related to digital banking, credit card, and cyber-fraud cases. As a result, the Supreme Court classified banking negligence and delayed refunds as a “deficiency of service.” Thousands of victims continue to face protracted delays and procedural hurdles, despite the availability of digital grievance portals. T

Department of Consumer Affairs warned consumers against 'Dark Pattern Drip Pricing' on E-commerce platforms on Thursday via a post on social media platform 'X'. 'Drip pricing' refers to hidden costs that accumulate in the end to cause a spike in the check out amount. Authorities highlighted that customers can also check for the hidden price and the National Consumer Helpline offers a service to raise a complaint against platforms for these practices. The drip pricing inflates