Consumer Affairs Secretary Nidhi Khare on Tuesday asked FMCG, food and retail industries to strengthen their consumer grievance redressal system to ensure quality products and services, as she expressed concern over rising complaints. Addressing a conference organised by FICCI, she asserted the need to enhance testing infrastructure in the country and the use of Artificial Intelligence (AI) and robotics to boost the capacity to test samples of products on quality standards. K

The Bhopal Branch Office of the Bureau of Indian Standards (BIS), Ministry of Consumer Affairs, Food and Public Distribution, Government of India, successfully organized a special two-day residential Training of Trainers (ToT) programme from July 10–11, 2026. This training was conducted for Self-Help Groups (SHGs) under BIS's new initiative, ‘SHINE – (Standards Help Inform Nurture Empower Women) for Empowering Women through Standards Campaign’. The primary objective of the ca

Any individual above 18 years of age can file a complaint under the provisions of the Consumer Protection Act of 2019. | Photo Credit: Getty Images/Representative image President of Mysuru District Consumer Disputes Redressal Commission A.K. Naveen Kumari has called upon consumers to check for quality certifications like ISI on products before purchasing them. The presence of such quality certification marks indicates that the products meet quality standards and have been cer

Bureau of Indian Standards (BIS) is the National Standards body of India working under the aegis of Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India. BIS is serving the industries and consumers of India since its inception in 1947 when it was known as Indian Standards Institution (ISI) through its Conformity Assessment, Laboratory Services, Hallmarking and other schemes. The ISI mark has become synonymous with the