Govt portal processes record consumer grievances, including NRIs’
- Weighing News
- 1d
- 2 min read
The government’s digital platform for consumers to air grievances on hit high momentum this year for not only local complaints, but also those filed by non-resident Indians (NRIs) living in the US, Britain and the UAE.
As per data released by the Consumer Affairs Ministry on Sunday, the e-Jagriti portal processed 1,27,058 cases since January this year until November 13, and has more than 2,00,000 users registered on it, including NRIs.
“e-Jagriti is a cornerstone of our commitment to inclusive consumer justice,” the ministry said, adding the platform bridges geographical barriers for NRIs while streamlining processes for domestic citizens.
The unified portal has been helpful and efficient in addressing complaints by NRIs using OTP-based registration, thereby helping them avoid the inconvenience of having to travel to India to file a complaint.
“They can make online payments, exchange documents digitally and participate in virtual hearings,” the ministry said.
A total of 466 NRIs filed cases this year, led by the United States with 146 cases, followed by Britain with 52 and the United Arab Emirates with 47.
State-wise, Gujarat led the platform adoption with 14,758 cases, followed by Uttar Pradesh with 14,050 cases and Maharashtra with 12,484 cases, according to the ministry data.
The National Consumer Disputes Redressal Commission is now exploring measures to reduce paper submissions, aiming for near-paperless proceedings to complement the platform’s digital features.
e-Jagriti also offers multilingual support, chatbot guidance and voice-to-text features for visually impaired or elderly users, with end-to-end encryption for security.
The ministry said its disposal efficiency improved markedly in 2025, with 27,545 cases resolved against 27,080 filed from July to August, and 24,504 disposed against 21,592 filed in September-October, surpassing 2024 rates for comparable periods.
Success stories include a 25-day resolution in Assam’s Morigaon, where a parent secured ₹3,05,000 after unauthorised deductions for cancelled online classes, and a five-month case in Tripura where a consumer won ₹1,67,000 for an eight-year-old defective LG refrigerator.
The platform also dispatched over 2,00,000 SMS alerts and 1.2 million e-mail notifications as of November 13, covering registrations, case approvals, filing acknowledgements and real-time updates, the ministry said in its statement.
Comments